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jessicaw1351

Jessica w.

Louisiana

Contributor Level

Total Points
81

1 Review by Jessica

1.7K Views
9/10/21

Just a word of warning about this company. A stranger posted extremely personal and hurtful things about my daughter who was killed, including the article detailing the accident that killed her. I have spent 10 years in therapy because of that article, and then bam I open it with no warning when I got a "hint" in my email. I was so upset I was physically ill. I reached out several times to ask that it be removed, that no one in the family posted it, and that it was hurtful, private, and showed my daughter in the wrong light. Not only did the reps I talked to seem like outsourced agents who could care less, they flat out ignored me when I escalated it. I have actually never been as disgusted with a company as I am this one. It's literally the worst customer service of any company I've ever dealt with. Be aware of this before you spend your money, I am sure they handle every complaint the same way. There are other companies doing the same thing that might actually have a heart. I hope no one else experiences what I did.

Tip for consumers:
There are other companies doing this. Run from this one.

Products used:
The 49.99 version

Service
Value
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