On my birthday, November 27, I placed an order for an Emmanuel Sanders jersey. Was told it would ship in 4 days. When I hadn't, I contacted customer service. Said the website was just behind and it probably already shipped. Ok. Then received an email saying my order was delayed and they had no idea when I would get it. My credit card was charged! I contacted them via chat and they said they could not cancel it. I called, and they said my jersey was out of stock. So they were just going to take my money and never tell me? They said they would cancel it and I would receive a refund. I did not receive an email from them. I will NEVER order from these people again.