Jessica V.

Give up. I hate Verizon. I try to use text app nope I'm not a customer ( just switched an hour ago)cant use any of there chat apps. Cant use phone system not a customer. Finally get through to wait on hold 40 min... with no answer. Use human now app... and no response. Call using online tip to just hit 0 until u get a response. Get a damn foreigner who keeps putting me on hold. And telling me I still owe money on the phone. And keeps asking me if I want to pay off the phone. I keep telling her its payed off and when it was payed off and she says I owe for 3 more months... then I tell her several times if the phone was not payed off I would not have been able to switch to att. After few times telling her this... she tells me I wasn't allowed to switch to att cause I still owe on the phone... and her supervisor will call me back because I owe them money for the phone. I hate Verizon... almost 3hrs of my life down the drain. I will never have service with them again. Oh but if I push a few numbers on my phone I can be a Verizon customer again and then they will chat with me... dumb $#*! people. All I wanted to do is pay them money ( my final bill)