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284

2 Reviews by Jessica

3/30/16

There is some sort of communication error happening. I ordered one product, got another. The product didn't even work. I sent that back, and just received what I thought I originally ordered, again. NOPE! It's the exact same thing that was sent to me the first time, which IS NOT WHAT I ORDERED. This has been ridiculous and frustrating. Once again, it is NOT WHAT I ORDERED. It's not even close. So just to make sure we're clear, IT IS NOT WHAT I ORDERED! I hope we understand now, that the product you keep sending me, IS NOT WHAT I ORDERED. Thank you.

351K Views
3/24/16

I placed an order for a facial brush. Ok. I got the product that was in the picture, but it didn't even resemble the description of the facial brush I THOUGHT I was getting. Through a Lil research, I found the name and description of the product they sent me, which, conveniently for them, was cheaper than the product in the description. I sent Open Sky and email, with no reply yet. I thought, I don't want to go through all this, and decided to keep the brush. So I put new batteries in this Facial brush, pressed the power button... nothing. It will not turn on. So, now, I have a broken facial brush. Yay. So I finally contacted the merchant directly and they were very helpful. The guy made sure that I'm getting the product I ordered. However, because I placed the order through this amazing Open Sky, THEY have to issue a credit. Great. Still can't contact them, and still no response. I will never order through this website again. Epic fail opensky.com, EPIC FAIL.

andrewp47
OpenSky E. – OpenSky Rep

Hi Jessica! We are sorry to hear you about the difficulties with your recent transaction. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon and we will be happy to assist you with this matter. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer. We look forward to working with you to address the situation as soon as possible.

Jessica Has Earned 4 Votes

Jessica V.'s review of BrightTherapy earned 2 Very Helpful votes

Jessica V.'s review of OpenSky earned a Well Said vote

Jessica V.'s review of OpenSky earned a Very Helpful vote

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