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Jessica U.

  • 1 Review
  • 1 Helpful Vote
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Experience: Reference

Member since February 2019

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1 Review by Jessica

2/27/19
Exactly like all of the other reviews. They auto-renew without letting you know, and make it absolutely impossible to cancel. Customer service was incredibly rude; even somewhat gleeful that we were "too late" to cancel, despite the new period not having started yet. I'm furious at the absolute lack of regard for the customer. Is tricking people the only way that they can make money these days? YP received THOUSANDS of dollars from us over the last three years and in no way benefited our company.
melissai10
YellowPages F. – YellowPages.ca Rep
Hi Jessica, we woud like to apologize for your experience.
We are proud to help Canadian small and medium businesses grow with a wide variety of marketing solutions. Our contractual terms are for a 12-month period (or a 6-month period for certain products). Customers are able to cancel their contract with Yellow Pages by providing notice 3 months before the expiry of the term. If not, contracts automatically renew, as mentioned in our terms and conditions. We invite you to contact us at 1-844-875-4290 to discuss this further. Thank you.

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