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I tried the service but my order was never delivered. I wasted my entire day waiting for my delivery and when it didn't arrive the customer service only offered a refund and a measly $20 credit. My time is worth more than that. Plus they couldn't even send out a replacement for my lost order. I would not recommend this service to anyone.
Jessica S.'s review of Freshly earned a Very Helpful vote
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It is sooooo terrible I had to stop eating and come give somewhere to write a review. Let me...
Hi Jessica, I am so sorry to hear about your recent experience with our service! We take delivery issues very seriously and investigate any time a delay or issue occurs. I have reported this to our Delivery Team for further review. For your troubles, I see we did refund the amount charged for your first order, as well as provided a full in-store credit that will automatically apply towards the 6 meal plan.
Additionally, at this time, I am so sorry to say that we are unable to send replacements. We need at least 5 days for the production process (which includes procuring the best ingredients, having kitchen staff available, prepping and cooking) and then shipping. As the meals are prepared fresh upon ordering, we never keep stock of them. In addition, deviating from this process could potentially impact the meals. We would never want to send you less than our Freshly best!
Again, my deepest apologies for your troubles you had on your delivery. Please do not hesitate to reach out to us by email at socialsupport@freshly.com if you have any questions, we are always happy to help!