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Wish I could leave a good review but I never received my order. The vendor has apparently been waiting for additional dimensions. I didn't receive a call, rather an email that was probably buried in my spam folder or the hundreds of emails I receive a day.
The lady who assisted me in canceling the order was amazing!
Tip for consumers:
Would be nice if someone got on the phone and contacted me about needing additional information. I can’t believe I’ve been waiting on this for weeks and you have even started making the product.
Products used:
Outdoor sofa cover
We are sorry to hear that your experience with us was not up to your expectations, Jessica. We request you to kindly share your order details along with your registered contact number and your Email ID on "grievance@coversandall.com" so that we can assist you in resolving the issue.
Absolutely the worse experience with this company. Good Luck trying to return a pair of shoes back. It has taken me over 6 months to finally get an email stating they cannot due a refund. They had me mail the shoes back to the address provided by them and paid over $30.00 for shipping. Almost two months later I get the shoes back in the mail. I reached out and their answer was, "you sent them to the wrong address." I was livid! The shoes $80.00 shoes I purchased look nothing to the picture described. Be Careful with shady companies like this. They obviously do not care about reputation and only out to make a buck. Just purchase in the USA, the purchased item can be returned without any hassle! DO NOT TRUST THIS COMPANY WITH YOUR MONEY OR CREDIT CARD. My credit card was compromised after I purchased from this company. Attached is the advertised photo and 3 additional photos of what I received. Plastic shoes!
Dealing with this company has been a nightmare.
I've been requesting for a refund for days and AIREEN has been giving me the run around. Customer service is awful. All I got back today was another email letting me know they will give me store credit and to purchase something else from the website. Save your money and shop elsewhere where they guarantee your refund.
Original Message
From Jessica
Sent 3 23 2020 1217 AM
To support at teespring
Subject Re Your Teespring Case Number *******
Hello Aireen,
The material is poor quality, the design is terrible, thin like paper, shows your underwear, very cheaply made, no effort put in this piece of clothing. As a police Officer representing the thin blue line, I'd expect to be wearing a better product. Is this normally what your process is to get a refund back. If so, this information Should be conveyed on your web page.
Best,
Jessica
On Mar 22,2020, at 7 55 AM,
Support at teespring support at teespring wrote
Hi Jessica,
Thank you for getting back to us on this.
Kindly provide me with more specific details regarding the issue on the item received so that I may process a resolution accordingly.
I will wait for your response.
Regards,
Aireen
Original Message
From Jessica
Sent 3 22 2020 1218 AM
To support at teespring
Subject Re Your Teespring Case Number *******
Good Morning Aireen,
I don't want store credit, I would like a full refund please.
Thank you.
On Sat, Mar 21,2020 at 4 13 AM Teespring Support support at teespring
Wrote
Hi Jessica,
Thank you for getting in touch with Teespring Support. Please allow me to look into this for you.
I understand you were not happy with this order. We are happy to offer you store credit equal to the cost of the item on any live design available on our site.
Just go to Teespring.com and use keywords in our search feature to find a design you love.
We truly apologize, again, for the inconvenience. Please let us know when you are ready to use your store credit as we will place the order for you.
Sincerely,
Aireen
Kind Regards,
Jessica
Forwarded message
From Support at teespring
Date Wed, Mar 25,2020 at 3 42 PM
Subject Your Teespring Case Number *******
Hi Jessica,
Thank you for getting back to us on this. Please allow me to assist you further.
I understand you were not happy with this order. We are happy to offer you store credit equal to the cost of the item on any live design available on our site.
Just go to Teespring and use keywords in our search feature to find a design you love.
We truly apologize, again, for the inconvenience. Please let us know when you are ready to use your store credit as we will place the order for you.
Sincerely,
Aireen
Original Message
From Jessica
Sent 3 23 2020 12:17 AM
To support at teespring
Subject Re Your Teespring Case Number *******
Hello Aireen,
The material is poor quality, the design is terrible, thin like paper, shows your underwear, very cheaply made, no effort put in this piece of clothing. As a police Officer representing the thin blue line, I'd expect to be wearing a better product! Is this normally what your process is to get a refund back
We're sorry for all of the frustration with your leggings and we are happy to proceed with a resolution! Thank you for your most recent response to our Customer Support Team and we look forward to resolving this for you soon. We appreciate your patience.
Jessica R.'s review of Shoessee earned 4 Very Helpful votes
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Hello Jessica, we apologize for any inconvenience you experienced while placing your order. While we strive to simplify the ordering process, we acknowledge that there's always room for improvement. Your feedback is valuable to us, and we've shared it with the website team to enhance the overall customer experience.