I usually always book threw Hotels.com, but this time Orbiz had the room cheaper so I decided to give them a try. My plans did change so I couldn't make it to the hotel on the scheduled date. I tried to call to inform Orbiz but couldn't get an answer so I had to wait until the start of the business day. Only to have gone threw 3 reps that wouldn't even consider calling the hotel to try and rearrange the dates. I was even willing to pay for for the extra night. Basically, they wouldn't negotiate just stated since I didn't make it they cancelled it and I couldn't get my money back. They also kept stating that the hotel was responsible for keeping my booking fees. I contacted the hotel and they stated that they do charge a one night cancellation fee. So if they charge one night, where is the other two nights I paid for go? I asked Orbiz. Yeah, they keep it. Although they could refund it but they choose not to because it's a company that had its own best interest in mind. Which is not the mentality at Hotels.com. They always no matter what try to get you a refund or reschedule or whatever to make sure YOU the consumer are on top at the end. I can't be upset with Orbiz for their policy you have some companies/ corporations that take and every now and then you have companies/ corporations that really cares about you the consumer and I promise you this is not one of those caring companies/corporations. If you are absolutely sure you will make your planned trip go with them, I guess. But if you understand that sometimes life happens. Go to Hotels.com