- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
IF YOUR CANADIAN AVOID LULU = SCAM
I ordered 3 dresses from Lulu amount = 297$US. When I went and picked them up I had to 141$Can in duties! Even the guy at post Canada felt sorry for me!
Now, the nightmare is not over I want to return 2 of these dresses so I have to pay another 100$+ to return to them!
By the way it is very important to specify that when you go on their website it mentions 'free shipping' It is not mentionned US only. I have ordered many times from US or Erope and I have never ever seen or heard about a 35% extra fee on your packages
So my dress that was originally about 130$ end up costing 400$! This is insane! I went on the online chat for help, spoke with Alison and Gaby they offered to pay for the shipping fee that is btw 12$!
They also want to give me a credit which I DONT WANT.
LULU, keep your dresses pay me back and prove me you are not a scam
Jessica hasn’t received any thanks yous.
Jessica doesn’t have any fans yet.
Jessica isn’t following anybody yet.
Empty.
Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hi Jessica,
Thank you for taking the time to leave a review. We're so sorry to hear about your disappointment in your experience with this order. We want to help however we can, so a member of our team has reached out to you privately in hopes of providing assistance.
In relation to customs fees such as duties and taxes, these fees are applied by the Canadian government when you import items. As a result, Lulus has no way to predict or control the amount of the customs fees paid to the Canada Border Services Agency. We try to maintain as much transparency about these fees as possible by including as much information as we can about them in the checkout process. If you do make a return, you may be able to apply for a refund of the customs fees' cost through the CBSA.
We have issued you a refund for your original shipping cost to help with the cost of return shipping. Today the team member who reached out to you also applied a 15% coupon to your order, so that we could refund you additional money to help with the cost of return.We hope that this helps to cover the cost of return shipping. If there is anything else that we can assist with please feel free to respond. We really value you as a customer, and we're eager to regain your trust in Lulus as a company!
Enjoy the rest of your day! XOXO