Jessica N.

AVOID TASKRABBIT! Though I had a few good Taskers, most were not skilled enough to complete the task well and often cancel. In the past two days, I've had two different people cancel. One because his car was broken down and a second which I cancelled because he showed up 40 minutes late, harassed the front desk in my condo building, then harassed another resident before finally harassing me. I did not let him enter my condo and escorted him out. He was pissed off because our building requires workers to identify who they work for due to safety issues and he refused to answer because "that's not something we do in Seattle". He also showed up on a bike without pre-planning on what to do with it. And even though he showed up 40 minutes late, he still grabbed a coffee beforehand.
When I tried to call TaskRabbit headquarters because we were all so shaken up over the incident, I was only able to "chat" via text with someone, and the follow up from higher management came via email. They WILL NOT call you. To me, it feels like terrible customer service, like they give two cents about what happened to their customer and doing something to prevent this from happening to another. Instead they just told me to block him. He should be fired.
This whole thing is ridiculous and I've already deleted the app. They even offered me a code for $100 off but I won't ever be using TaskRabbit again, nor would I ever recommend it to my clients, family or friends. Find another service. TaskRabbit gives two poops about their customers.