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Jessica m.

Contributor Level

Total Points
260

2 Reviews by Jessica

  • Dogdazeboarding

12/27/21

Would not recommend. In brief (to skip the review below) if you want to avoid a boarding facility with terrible customer service, who charges almost triple without advising you prior and continues to argue with you, save yourself the energy and frustration that Dog Daze caused me and check out other reputable facilities in the area.
There are not doggy cams, updates or communication on how the stay goes.
My booking was done through email and phone confirmation.
Having boarded him 2 days over Christmas, with phone and email confirmation on the days, upon pick up I was advised I owed $170. Not having been advised on this massive surcharge prior, I was a bit thrown off. When asked why I was being charged that rate, I spoke to the owner who was very rude while advising me the minimum rate for holidays was 5 days.
As this was not explained to me over the phone when booking or over email in the confirmation, I was at a loss.
Continuing in a condescending manner, he told me that I should have checked the website where it is clearly posted.
He then said he would do $80 for 2 days. I tipped $20, knowing if he was willing to lose a client over this, it was obviously needed.

Thinking I must have missed something on the website, I checked under "boarding" on the site it shows "things we do not charge for" and then proceeds to list "Holiday and peak season reservations. Every day is a holiday!"
When forwarding him my email about this stay- where I wasn't advised on the additional $100+ charge as well as pointing out that section of the website, the response I received was again unpleasant:
"That is correct. We don't raise our prices for holiday reservations, as you so adroitly pointed out. 365 days a year the charge for (dogs name) is $30 a day. I hope that clears up your misunderstanding about our website."

Save yourself the headache and go somewhere the staff can be friendly, not only to the dogs but the people paying for the stay.

Tip for consumers:
There are other reputable dog boarding facilities in Charleston that are more professional, with good rates and reviews.

  • All Folding Chairs Tables

7/16/20

Ordered a Modway Commix couch for almost 1k, received an email a few weeks later stating it was out of stock and would not be shipped until about 2 months later. I said ok, and to keep my order. Flash forward to a couple weeks before I should receive it and I get a cancellation notice saying the order has been cancelled with no explanation. Reached out to customer service, waiting to hear back. Sounding like I will have to dispute the charge. Very Frustrating.

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