Jessica M.

I am not one to normally write reviews on things like this but the service I received was shocking, it took 7 weeks for my parcel to be delivered and there was no communication, after 3/4 weeks I tried to make contact with by both email and phone but got no response at all. I work full time so needed information on when it was as going to be delivered. It wasn't until I opened a request with PayPal that they responded and explained there had been a problem and apologised, I gave it the benefit of the doubt but it then happened again for another 3 weeks. After saying I would open another formal request with PayPal they replied to say they were going to ship it the following week and send me tracking information, the tracking information was in a foreign language and I could not understand it. I then got a text from a delivery driver telling me he was 20 minutes away with a pallet for me, he showed up and put it on the road and told me to come and get it and said he couldn't help me to get it in the house even though I was a young girl on my own (a large piano and stool). I have recently emailed Bax to ask for their complaints procedure and the lady who replied to me says she doesn't know what this means. Totally and utterly disappointed.