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BARK is a lead generation service with little to no vetting process. Aside from a few qualification questions that don't fundamentally help the service provider to land the lead.
Service providers are totally in the dark as to what to expect, and much of the time, the lead is falsely representing their interest in support. At times it's even been a competitor looking to see what the competition is doing.
Most leads are also poor, and simply "browsing", so much of the information they are providing isn't even in alignment with their true intentions on the site.
In addition, leads don't receive your notifications, or find no value in the platform, and close their request within hours or days of opening it, without ever replying to you. I know, as I've been tracking this systemic issue. I send a message, I call and text a few days later, I followed yup with email - the lead ghosts off the platform, or says they'd already found someone outside of Bark. It's insanity.
I could say more, its been a horrible experience, and honestly don't bother dealing with their team! They basically just cut and paste the same policy response!
* Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jessica M.'s review of Bark earned 7 Very Helpful votes
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Not the best site out there, in fact pretty poor, spent money on this site hoping to get further...
Barks is the biggest scam and thief out there people please keep your selves away and when we...
Hi Jessica,
We're very sorry to hear that you have not had success using our site.
We do have an automated screening process as well as a credit return policy for any issues found after this process. If we are made aware of a professional placing a test request we will always shut down the account and return the credits so long as we are made aware - you can contact us at team@bark.com or call us on 0203 697 0237.
We have a number of questions that the customer must answer in order to place a request, however we give professionals the opportunity to filter out any vague answers, or answers where they are not suitable for their business. It is found in the Settings, My services and Filter Questions section of your account.
We appreciate that is frustrating when customers don't reply, and whilst we do our best to prompt customers about responses from professionals, there is only so much was can do as a pay as you go introduction service. We did launch a Customer App a few months ago to help make the connectivity between Customers and Professionals better. We also make it clear to customers that professionals pay to use our service.
We have some great tips for making the most of our service, so do make contact should you like our help.
Kind regards,
The Bark Team