I loved hautelook and I wish I didn't have to say this but this is strike number 2! I've ordered an item and thy sent me the wrong size. Now they tell me sorry and there's nothing they can do about it. Horrible consideration for their customers. Can't believe they can't accommodate for their own mistakes. Not fair to get excited about a purchase and after a mistake on their end I'm left without the ability to receive the item I've purchased. Just horrible.