Jessica K.

I returned a portion of my order and have been patiently waiting for my refund. After waiting for so long, I emailed them asking what was going on with my refund. I got an email where a rep said that it could take up to TWENTY EIGHT days after they receive my item and then another 5 days for it to show up on my bank account. On their website, it clearly states that refunds should be processed 7 business days after they receive the item. I emailed them about this clash in information and I still have not received a reply despite their "24 hour" reply policy/claim. They are thieves hiding behind the cloaks of online retail. Who knows if I will ever get my refund of over a hundred dollars after reading other shopper's nightmares in dealing with this fraudulent company. Is there really nothing that we cand do about this? This is ridiculous!