Jessica K.

I placed an order on May 3. I spent a specific amount of money to be able to qualify for the free gift promotion they were running. I placed the order and it arrived on May 6. There were no free gifts in my box and I contacted Lancome immediately. I was told "I have confirmed the gifts were not updated in the shopping cart at checkout." I was then told "Our processing time is 1-2 business days with 3-5 business days for shipment. You will receive an email confirmation once the gifts have shipped!"

Well it's now May 19th, no email, no package, and now I'm being told "Please be advised this request is still processing. Due to the promotion being expired if inventory allows the gifts will be shipped to you."

So now I gave them my money, did not receive what I spent money to receive, and now am being told it's expired and they may not have any inventory.

Poor, poor customer service and will never place an order on Lancome.com again.

On September 14 I placed an order via PayPal for the Ceramic Hair Straightening Brush advertised on Boardwalkbuy's Facebook page.

Boardwalk Buy immediately charged my account $25.99 and sent me a confirmation e-mail stating that my order had been received and that I would be receiving the product within 4-5 business days.

I spent the next few days looking at their Facebook page, looking for updated reviews on this item. I started to notice that they were deleting customer concerns, complaints, and questions. I flat out asked them why they were deleting comments on this product. My questions went ignored, my comments were deleted. The third time I posted on their page asking why they were deleting comments, they blocked me from posting PERIOD. I was banned from posting because I had complaints and concerns. This is their MO. They WILL block and ban you from their Facebook page if you complain against them or call them out.

On September 20, I reached out to Boardwalk Buy to inquire about my item. They responded immediately. They claimed that: "We experienced an unusually high volume of orders, which disrupted our normal delivery schedule, and caused a slight delay. As of now, your current order delivery time is approximately 4-5 business days."

On September 26, I STILL did not receive any shipping confirmation. I logged into my PayPal account and looked up the "Seller Info" for Boardwalk Buy. They provide a phone number and an e-mail address. The phone number is currently listed as: *******103. I called the number, knowing that things would be resolved much faster through a phone call than an e-mail. Lo and behold? This number is out of service. A quick Google search told me that prior to this number being put out of service, it was registered to Florence Scovel Jewelry.

I then reached out through e-mail and I contacted them requesting to cancel my order. I did so because I found tons of things online that I did not like. You can go to websites such as this one, BBB, RipoffReport, ScamAdviser, ScamAudit, and ComplaintsBoard. The complaints are consistent down the board.

Customer Service Representative Maria responded back to my request for cancellation with this message: "Unfortunately your order is currently being processed and we are unable to to cancel at this point. If you are no longer interested in this item, you may refuse the delivery and have the unopened package sent back to us. Once we can confirm this has been done via the tracking information we will be able to issue a refund."

I responded back to Maria S. Asking her to provide me with the carrier and tracking number information. I wanted to know when to expect this item so I could refuse delivery.

Customer Service Representative Edward N. Responded back with this message: "I have looked into your order and unfortunately this is currently on back order, which would explain why you have not received some or all of your items as of yet. We are expecting to receive thousands of this particular product by early next week so you should receive yours, at the latest, by the end of next week. We sincerely apologize for any inconvenience this may have caused."

Note: My friend ordered the exact same ceramic brush and had e-mailed the week before I did, and received this EXACT SAME CANNED COPY AND PASTE message.

I responded back to Edward N. And said, OK great, it's on back order? Cancel my order then, I am no longer interested in this product.

Maria S. Responded, telling me again that my order was processing and that they were unable to cancel.

SO WHICH IS IT?! Is it being processed or is it on back order? Everyone receives these canned responses when you e-mail them. You will never be spoken to like an actual human being. They have about 3-4 canned copy and paste responses that they send back to you depending on the circumstance.

I've tried THREE TO FOUR TIMES now to review this shady company on TrustPilot. I've been reported twice by Boardwalk Buy. The first time they claimed I was not a customer in their data base. The second time they are claiming my review is nothing but allegations. GTFO. I might not be able to post everything I want to say on TrustPilot, but I sure as hell can post it elsewhere!

On 9/27 I opened a dispute with PayPal. Boardwalk Buy has YET to provide them with the information they are looking for.

I also followed up by opening up a case with the Better Business Bureau. (BWB also tried to say that this was just an allegation. LOL. Stop. I have the case number.)

I advise everyone to stay away from this company. Like, FAR, FAR, away.

EDIT AS OF 10/4: My item finally arrived in my mailbox yesterday. I did not open it and I brought it straight back to the post office this morning and refused it. I took pictures of the shipping label and e-mailed them to provide me with a full refund.

My friend ordered the same brush, her credit card reversed the charge, but she still received the brush. I asked her to open it to see what it looked like. Guys, I can't even make this $#*! up. The brush was sloppily painted, there was paint all over the cord. The brush itself had a huge crack in it and was broken. For some reason they glued a piece that says, "My Makeup Brush Set" over the temperature window on the handle. That piece fell off when she tried to use it. The instructions are printed in such poor English. She has pin straight hair to begin with and actually turned it on to try and use on a section that wasn't straight. It didn't do a thing to her hair. This product is literally a piece of garbage. Cheap, knockoff, poor quality control. I'm amazed that Boardwalk Buy has the balls to ship out items that are so blatantly garbage. It's no wonder they block everyone on their Facebook account from posting pictures, and complaints. (Everyone, go look at the pictures. It's actually laughable.)