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Jessica K.

  • 1 Review
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Entertainment

Member since September 2018

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1 Review by Jessica

I have had a very disappointing experience with gaia.com. Although they have some great video there customer service and billing department are appalling. I had tried to cancel my subscription because I felt like I could get the same quality and more variety by using YouTube and did not feel it was worth the money. I was still charged the monthly fee after I had canceled then when I went to use gaia I was not granted access, I kept getting a message saying my subscription was not active and I needed to pay to restart. They had just taken out money of my account to pay the subscription amount. When I tried to call their customer service number I kept getting a recorded message saying that were unable to take my call. No options to talk to anyone in any department. I tried to call them every 20 minutes for an hour and still the same message. I then turned to emailing them about the issue and still haven't received any response. I am so disappointed with my experience and in the company that claims to be uplifting and enlightened. They don't care about you and your experience, they just want your money and don't seem to care if how they get it is unethical and shady. DON'T WAIST YOUR MONEY OR TIME!!!!

Jessica Has Earned 7 Votes

Jessica K.'s review of GaiaOnline earned 7 Very Helpful votes

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