Jessica H.

I rented this dress weeks before I needed it for the event. I rented it for family photos. My entire family color coordinated their outfits based off of what I was wearing. Unfortunately, the dress never came. The dress was suppose to come on a Friday and when it didn't come late in the evening however, I called and was told it would be delivered the next day (which was the day of the photos). The dress didn't come for hours. I called customer service again (which took over 40 minutes to actually talk to someone) only to be told that the dress was never placed on the truck to be delivered and that it would not be coming. Needless to say, I was extremely disappointment. There was no time to try to find an additional outfit. I spent a lot of money on family pictures and outfits for my family to coordinate with the photos. Therefore, I would recommend always having a backup plan. This was my second experience with RTR and the first experience went extremely well however, after this second negative experience, I likely won't be using them again.