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Pro World has been very great to shop with, but I received a laser alignment for christmas as a gift, and it does not work. One of the laser eye is out and seems to be a short in the electrical system. I called pro world to see if i can exchange and they tell me i need to talk to hotronix..
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For over 5 years I have been decorating garments using a heat press onto primarily polyester...
We have used this company for years, but in the last year they have really gotten bad. We are not...
Hi Jessica, Since Hotronix is the manufacturer of the laser alignment system - they would be able to help resolve the issue you are having, or send a replacement system if needed. Please let us know if you were not able to receive a resolution. Sorry for any inconvenience.