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I've always liked RetailMeNot, but I have constructive feedback for the company and I hope this is actually taken into consideration.
The cash back system is majorly flawed and needs to be updated. Whenever I use it (quite frequently), I feel like it's always a gamble for whether or not the cash back will actually come through. More times than not, it doesn't come through. It will tell you that you need to wait a REALLY long time (like 45 days) to see if the retailer let RetailMeNot know that you made a purchase and that you need to check back then. I online shop pretty much daily... who the heck is going to remember to check back a month and a half later on every single purchase? This is bad user experience.
We shouldn't have to keep track of every single purchase we made to ensure RetailMeNot did their job.
They need to optimize the system so the user can clearly keep track of every purchase that was made immediately after it happened like how Ebates (now Rakuten) does. This would be VERY helpful!
Thank you.
Jessica G.'s review of RetailMeNot earned 6 Very Helpful votes
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Like many similar sites of this type, posted purchase discount codes for vendor goods/services at...
Be aware of this website coz their website doesn't register cashback often and you could have use...
Hello Jessica! We are sorry to hear about your experience. I understand having to remember purchase information for 45 days can be frustrating. Unfortunately, we are unable to edit or add purchase information into our system prior to this processing time passing. We are always looking for ways to improve the customer experience and truly appreciate your feedback. Again, we sincerely apologize for any inconvenience that this has caused, and encourage you to reach out to Customer Care if you have any questions on how to use our offers. We would love to provide some recommendations to ensure you are receiving these rewards automatically!