jessica f.

I got an offer in the mail-did not have it with me on lunch so I went to the website and ordered-not realizing my offer on paper was $29.99 and I paid $49.99 instead. I immediately called customer support and I explained this. I had THE most condescending human speak to me. He had such an attitude and I asked him to not be so rude. He went on to speak about how I clearly was in the wrong for ordering without the code. I told him I did not disagree that I should have had the form but could he fix it as I am brand new to this! He DECLINED. So I asked for a manager and he said there is "no one available as a manager or supervisor for me to speak with." He then checked into my account and said my payment did not go through anyway (which I have not checked to be accurate yet) and I could try again to do it the "correct" way so it may work this time. WHAT A TERRIBLE front line for a company!