jessica f.

I saw a good deal on boots pop up on fb if you joined the VIP... well nowhere was it blatantly visible that it was 39.95 of course it was in the fine print... so I immediately called to cancel. The first agent I got had to have been trying everything to get me to just hang up ( a ploy I'm sure they try to get people to not cancel). First she said she couldn't pull me up with my phone number. Then I was giving her my email and out of the 15 letters she claimed it cut out and she only heard 4. Throughout the call she would constantly say she misheard something or there was a bad connection but magically when I told her she appeared to be doing this on purpose she heard me just fine. She claimed she still couldn't pull my email up and asked for my order number. Again she magically didn't hear the first 3 numbers and when I went to repeat them... for 3 minutes there was no response and then the call was hung up by her. I was on that call for 20 minutes so obviously irritated. I immediately called back and got a different agent who pulled my information up without me having to even tell her. Imagine that since even when you call the automated bot says yours name so clearly my phone number was linked to the account. I'm so glad I cancelled before it even started because I could tell this company was shady.