jessica d.

Wish I could give them a -*******! I am so sick of getting hung up on and treated like literal trash from this company! They are suspicious as hell and lie about information! I have been on a plan since with Florida Blue that was helping me receive coverage until I added my pregnant daughter to my existing plan. I was told if any changes are made in the household I would have to call to update. Instead of adding her to my existing plan, they didn't add her, they just changed my whole plan completely without my knowledge. We are now drowning in bills because we thought we were being covered by the plan I was told but instead are paying a premium a month for a high deductible plan that we are never going to reach! I have spent countless hours on the phone with them to help get this resolved and all I get in attitudes, getting transferred and getting hung up on. I am so frustrated and fed up I don't even know what to do anymore!