Jessica D.

DO NOT order for Snakes at Sunset! I went on their site looking for two new hatchlings, a razorback and a southern painted to add to my tank. I had heard positive things from a friend of mine who had ordered so I figured it was all good. It has been a week and after taking my money the turtles still have not shipped! Both turtles showed up as "In stock" on their site, and I was not contacted immediately after my ordered stating anything wasn't available. 3 days after my order was placed I tried contacting them asking if the order had been shipped yet, there was not response from them. Finally after my 3rd attempt, 6 days after I had ordered and after I threatened wanting a full refund on the order I was given a answer. Basically Mike (yes he's really rude) said that the razorbacks were in stock but there were no painted turtles in stock when i ordered and he said they had just hatched and that they would be shipped out between monday and tuesday of this week. It is now Wednesday (8 days after my order) and there are still no signs of my turtles even being shipped out yet. My newest email requesting and update has not be answered either. I will never be ordering from them again, and will most likely be asking for a full refund. I DO NOT ADVISE ANYONE TO ORDER FROM THEM. Terrible customer service and slow and unpredictable shipping. I can't rate the animals health as I haven't received my animals. Hope this was helpful to any potential buyers. I will be sticking to Turtle source from now on.