I ordered a cereal dispenser before, when it came, it was cracked badly. And then i immediately applied for return (the app needs me to put the picture of the cracked dispenser). And then after about 2 days, they contacted me through phone and refunded directly the item! Never knew they handle this fast, however please ensure you packed well before you send a fragile item.
Dear customer, thanks for sharing your precious shopping experience.
We will work hard to improve our product quality and customer service.
Jollychic is a young and fast growing team which based on your great support!