Jessica C.

I really wanted to love this company. Like REALLY wanted to love this company. I've seen quite a few of these 1-2 star ratings due to the monthly membership fee, but when you submit your first order you accept this charge - no scams, no sneaking around, it's right there in front of you - and are able to skip each month. I'm not writing because of that, I'm writing because of the extremely poor (and downright rude) customer support line and the lack of product quality control.

I was a paying member of Fabletics for about 6 months and decided to cancel my membership as my collection of athletic wear was getting out of control. I loved the outfits a bought had no issues with shipping and was happy with the cost, but - and that's a big *BUT* - here I am about 5 months later and two pairs of these leggings (lisette high waist) are unraveling at the seams and have holes. I'm pretty gentle with my clothing (gentle cycle, cold water, laundry bag) and never put anything in the dryer, so it is beyond me as to why this is happening - I've only worn maybe a handful of times. I'm so very disappointed as I absolutely loved these leggings... and now that brings me to my second issue...

I decided to call customer support to locate a site, email address, or anything at all to give some feedback on clothing quality and stitching issues to the company rather than writing a bad review on their website or coming here to report. The rep I spoke with was the least helpful, rude, and borderline insulting customer service representative I've spoken with. When I explained the situation and requested contact info for someone I could write an email to, the representative insisted that any issues I was having with quality had to do with care/handling on my end and that she would not provide me with a contact or resource to give feedback to. After I *politely* tried to re-explain the situation she interrupted me and reiterated that there was no one I could contact. I would have left it there and given up, but she then said that I could go to a website where I could reach someone. She quickly rattled off this website laughing under her breath, which I then asked her if she could repeat as I was having trouble understanding her. Her tone grew more and more annoyed and she started raising her voice - at this point, I had had enough and hung up.

I deal with customer service representatives on a daily basis in my job and try to be as understanding and polite as possible - the response I received from this particular rep was uncalled for and extremely reflective of the quality of customer support Fabletics is providing.

Before this happened I was about to restart my VIP membership, but due to my customer service experience, I'm running the opposite direction.

I get it, every now and again something happens and quality might slip up on a particular product... that's not why I'm wiring this. I simply wanted to bring the issue to the attention of the company for feedback, and then had the misfortune of speaking with some of the worst customer support I've ever dealt with. *sigh*