Jessica C.

I ordered a pair of boots and was charged immediately for them. The next day I was charged again. I called and was informed that the first charge was a hold and should be refunded within 24 hours. It had been nearly a week and I still did not receive a refund. It's ridiculous that this is how they charge people. They shouldn't have to take the money out of my account twice. I've never experienced this ordering from any other website. I called them again after 6 days and they said the charge would be refunded by the end of the day. It never was. I called again the next day after speaking with my bank. I told them what my bank told me which was that if they didn't refund it to request documents to send to my bank. It was only after I told them this that they finally authorized the refund. Also, when my order arrived the boots weren't even in a box from the brand I ordered. They arrived in a Boot Barn box with no paper or stuffing inside of them to keep their shape. The right boot looked like it was worn or defective. The stitching on the toe area was not centered and the bottom of the boot was scratched. I'm never ordering from them again.