Jessica C.

I have used Priceline several times in the past, but never again. I booked two nights at a hotel, and received the confirmation email. The following day, I contacted the hotel directly with a question. I was told by the hotel that they did not have a reservation for me. I then contacted Priceline customer service. I was told by the agent that the hotel had up to 48 hours to confirm the reservation, and that the hotel was behind in entering the requests. The agent told me that everything would be in by the time I arrived. Guess what? It wasn't. When I arrived, I found out that it wasn't an issue with the hotel being behind at all. Priceline was using a third party, and they were having issues. So, sorry Priceline, your agent lied to me, and my check in experience ended up taking almost an hour. I am not using you again.