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Really great customer service; quickly fixed a small issue and went above and beyond to resolve it. Definitely will continue shopping with Lulus.
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Hi Jessica,
We appreciate you sharing your feedback with us. I'm truly so sorry to hear of your poor experience with our customer service team. This is not the standard to which we hold ourselves, and I assure you we'll be taking action to prevent this from occurring in the future. A supervisor has reviewed your order and contacted you via phone and email in hopes of providing assistance. We've sent you a prepaid return label so that we can refund you in full to your original payment method when you return the items. Additionally, we've sent you a $15 store credit for a total of $25 store credit in hopes that we can help with your next purchase. If you have any questions, please don't hesitate to be in touch with us.
Hope to hear from you soon! XOXO