Jessica B.

I called in on the Monday before my direct deposit was set to hit informing them that my name had changed and requested a new card... Tuesday comes around and my paycheck never hits my account. I call and ask what is the issue and they inform me that because my name on my account (the one I called to change the previous day) and the name on the direct deposit supposedly didn't match, I was unable to access my funds. I was instructed to send in my divorce decree (the reason for the name change) and a copy of my driver's license which I did that same day. I was told that once I sent those in, allow 24 hours and then call back to see if the hold had been lifted. I call Wednesday and they tell me I need to wait an additional 48 hours for the funds because the documents are "still under review". I call Friday and they inform me that the documents are still under review and allow 24-72 hours for them to process. I have been waiting for this paycheck for almost 4 days now... bills I normally pay on the 15th are now overdue and I'll have to pay extra when/if the hold is ever lifted. I have almost $900 just sitting there, unable to use because this company cannot get their stuff together and lift a hold I showed plenty of proper documentation to lift. DO NOT USE THIS COMPANY.