Good luck trying to return anything! Their customer service is horrible they speak little to no English. I tried to return 5 pairs of shoes out of the 32 I have purchased from them as they did not fit properly. At $45 a piece I was told I am only able to return two of them! What good are shoes that don't fit properly. They are all in their original packaging and never worn. After I return the two I will be canceling my monthly subscription.