Jessica A.

After canceling our service with Distributel they said they will send a box for us to put the Router in. We never got the box so we called. Again we were told that the will send a box. This scenario happened a few other times. We tries to call of many occasions but it takes at least 25-35 minutes to speak to a french agent since they say that if the account is in french only a french agent can talk to us... After many failed attempts to reach an agent we forgot about that. Back to the present i get a letter saying i have been put in collection for a Router that was not returned. We call and we are finally able to speak to someone who again promises to send a tag for the return. We got the tag today and called Distributel to make sure we were doing it right only to have agent say to us that unfortunately since it's been 1 Year we cannot send back the router. (This is after they send us the tag to ship back). We call back again to try to get to a supervisor and this time the agent tells us a whole different story. New Story: You had a contract to buy the router so the debt that you have is not because you didnt send it back but because you agreed to buy it!?!? We have been told so many things by so many agents and meanwhile our names are in Collection for 200$ that we do not owe. We even asked to listen to the call that took place when we canceled the service to prove that the agent said that we will not be charged anything and again impossible to listen to it.