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Jess F.

Contributor Level

Total Points
81

1 Review by Jess

  • Zazzle

5/9/17

I paid an extra 26.00 for shipping to receive my order by May8th or May 9th. Well it's May 9th and no order delivered and still says online in "making" process. I called and after 40 mins on hold was told they could "try" have my order delivered by May 11th. Well unless this order is received by 2pm on May 11th, it will be a useless purchase. My daughter needed a certain sweatshirt to wear on her senior high school cruise and I'm guessing she will be the one without it. I wish I had read the reviews before I purchased. If by chance I do get it in time, I am still disappointed that myself and my daughter now have to wonder for next two days if it's coming or not and had to pay to NOT get it on time.

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Zazzle S. – Zazzle Rep

Hello Jess,

I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Someone from our customer support team will be reaching out to you directly via e-mail.

We look forward to assisting you further!

Thank you,
Christine

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