The company website is misleading and initially appears to be affiliated with the state of Florida. I requested two birth certificates and was charged $73 for the documents and shipping. I cancelled the order and was told my money would be refunded within a few weeks but they were keeping $14 as a service fee. What service did they provide other than ripping off a customer? Use government websites for birth certificates and other documents. They are less expensive, provide better service and deliver valid documents.