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1 Review by Jesse

Dell

Dell

11/15/19
I purchased dell 5570 through Amazon
I purchased dell 5570 through Amazon. Machine kept freezing and blue screening from the first day I used it. I called dell support and they told me it was a windows problem and needed to charge me to fix it as it was not a hardware or dell issue. After dealing with freezing and blue screens until warranty expired, it finally quit. Took it to repair shop, they replaced hard drive, got it back, still same issues freezing and blues screens as many as 7 times daily. Took it back to repair shop and they reinstalled windows 10. Got laptop back and still same issues. I have spent $350 in repairs to date and hundreds of hours updating, troubleshooting, and redoing files that were lost during the blue screens and freezes. I am a senior and while I have lots of time, this is not enjoyable. Don't know if Amazon got deal on these machines or if dell just dropped ball making this unit. Needed this laptop as I was spending time in hospital fighting cancer. This has been one of the worst experiences of my life!!! Posting this review, so someone else might not need to go through what I have.

Tip for consumers: Don't Buy!!! Never worked right from day 1 of purchase. Wanted to charge me to fix it, claiming it was windows issue, not dell issue, while it was under warranty.

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