After going through and reading 10 or so negative reviews, I had to chime in. The website's customer service may be lacking, I don't know however because I have never needed the service department. And I have purchased about 20-30 auctions lots from the site and have always had a very good outcome. Usually the stuff I've gotten was far beyond the scope of what i was expecting. I try to buy stuff from universities. Their stuff is golden and I've made a small fortune.
I was a small business owner and almost anything i needed, Generators, vacuums, steam cleaners, buffers, compressors... I found almost all of it on this site for pennies on the dollar. I picked up those auctions I won from the listing agencies themselves. From local colleges and police stations to government buildings. The site is not a scam. It's legit. It's not eBay and they don't ship. I think everyone is so used to amazon and eBay that they expect the same level of service. But if you're willing to go the extra mile, literally, to pick the stuff up, in my opinion, it's hard to lose.
I bought a dodge ram 1500 for under a grand. I used that as my lead fleet vehicle and drove that for 8 years then sold it for 3800. 00. I bought Minuteman vacuum that i had been looking for for $15.00... And the retail of the vac that i needed had i found it elsewhere? $972.00! I still have that vac and use it almost daily. I have story after story with the same happy ending. Don't listen to the whiners giving 1 star reviews because some clever bidder waited 6 minutes prior to the close of the sale and got what they wanted... That's the game. It's an Auction after all. I honestly thing some of those reviews are other bidders trying to keep people from joining the site and bidding up the auctions they are watching. Just a thought.
Owner at Attention-2-Detail