Jess D.

First off- the cleaner never showed up to my booking April 2nd. My husband was home and no one knocked on the door. My husband then tried to reschedule for the following week and was promised a 50% discount however at 10pm the night before the rescheduled booked the cleaner cancelled and rescheduled for a day that we couldn't do. When I called customer service they told me that they never offered us a 50% discount and that it was only $10 off. We asked to speak to someone who could help and our customer service representative blew us off. She said we would get a call back within 24 hours and one ever called back. We then called back today and our customer service rep told us that we would get a replacement booking but no discount and then she HUNG UP ON US! I have never experienced customer service this horrible!