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Member since March 2018

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1 Review by Jess



I had a parcel delivered to my work address in London from Stackry, and all went well with delivery; EXCEPT the person at my work reception rejected the parcel believing I was no longer with the company (annoying). Long story short, the parcel got lost; I contacted Vincent at Stackry, who was like a personal champion for my case! He tirelessly tracked it down and learnt that sadly the courier company decided to destroy the parcel (a very expensive pair of shoes), so Vincent offered to refund me in full (despite it not being Stackry's fault) and is still trying to get a better answer out of the courier. His outstanding customer service put my country's businesses and their shocking lack of regard for the customer to shame; and while I don't have the parcel in my possession I have a refund and we may still locate the parcel due to his investigative skills! Hats off to you Vincent, you're very good at your job!

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