Jess A.

Please avoid at all costs! You will most likely be very disappointed. I've attached some images to let you decide for yourselves. Even if they want to argue their case it would all be apparent from the evidence. The state of the plants they sent me were shocking to say the least, plus they were packaged with cello-tape over many delicate leaves. To put simply, out of the 20 plants I ordered (order number in case Gardening express question this review can be provided) less than half were acceptable. I wasn't even sure where to begin when I completed their online form to open a complaint ticket. Having read some of the bad reviews (only after making my purchase) I realised it may be a waste of time and energy to try to rectify it all with them. So all I did was bring up just one of the plants in question to gauge how they respond in these situations, and of course they dismissed it, attempting to just reassure me that the plant was healthy and nothing was wrong. Also, please bare in mind that the images they have on their website is not in any way an accurate representation of what you will receive. It is at least a 60% exaggeration of the level of quality and maturity in reality. Yes some customers may have had a better experience for varying reasons, however it is apparent that this company firstly do not respect the plants the way a garden centre should, and secondly have unacceptable "customer service", and make it challenging for you to question their horticultural department.