Jerry M.

Elderhelpers.org disregards its own motto: trust promise generosity honor truth dependable respect responsive integrity ethics. I was charged $49 in September 2012 to locate "volunteers" to help me care for my 85 year old mother and eventually for me. The one volunteer that I managed toconnect with through Elderhelpers.org provided absolutely no assistance. When she arrived at my home, she sat down to discuss the type of assistance that we need and then proceeded to tell us how much she charged.

I discovered in December that the $49 charge was a recurring quarterly charge. I contacted the bank and Elderhelpers.org and explained that I had only used the service once and the reason why I would not continue to use the service. The gentleman I spoke with and communicated via email promised to refund the $49 charge and cancel my account. He refunded the charge which was posted to my credit card account on January 7,2013. Since he did indeed refund the charge and he had promised to cancel my account, I archived and deleted the emails. I discovered this weekend a pending charge for $49 from Elderhelpers.org on my Bank of America account. And to make matters worse, I pulled up all the electronic statements from BOA for 2013 and discovered charges for $49 had been posted to my account on March 16,2013 and June 17,2013.

I was beyond anger when I discovered that Elderhelpers.org had continued charging my credit card account despite the fact that I had been assured that my account was closed and that no further charges would occur. The phone number provided by BOA and which appears on the Elderhelpers.org website *******734 accepts only voice-mail. So far, my voice-mail messages have not been returned, but they did respond to my emails with request that I provide them with the emails from last December. Not only is this an inconvenience but an insult since they are questioning my word. They are a business, which I can only assume, would have in place easy access to their email traffic. They certainly have disrespect me by questioning my integrity and honesty. The fact that they refunded the charge made last December should be proof enough of my previous contact.

I give Elderhelpers.org only one star since they were responsive in December 2012 and promptly refunded the $49 charge. But they have failed miserably to live up to their own motto as shown on their website. My advice to anyone--especially another elderly individual--to avoid this company. They will only take your money again and again. My last resort is to request Bank of America to change my account number. My advice to anyone--especially other elderly individuals--is avoid this website.