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I ordered a AmeriGlide PR340 Heat and Massage Lift Chair from Nick Stelmach From US Medical Supplies On 8-26-18 and I asked him if he could give me a call on Monday and let me know whether the chair shipped or not because I'm waiting for my critically ill father to come home from the hospital and we needed this chair there before he could be released. Nick never called on Monday so I called him on Tuesday several times to no avail I called him on Wednesday morning to no avail and finally after numerous voicemails I reach somebody and I get through to Nick and he could not understand why I was irritated. I purchased a chair that cost over $700 is when I've could have gone to numerous other suppliers with a price half that I didn't think it was too much to expect customer service! I personally would not recommend this company or Nick if you want excellent customer service because you will be left waiting.
Jerry L.'s review of U.S. Medical Supplies earned 4 Very Helpful votes
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Hi Jerry,
We've investigated this issue and find that what's mentioned here is very misleading. As mentioned in this review, the lift chair was ordered on 8/26 (actually the Sales Orders is marked as Friday 8/25). As with all lift chair orders, chairs take 1-2 business days to ship. Nick did promise to send over tracking information as soon as it was provided by the manufacturer. The tracking information was delivered to Nick's email at 8:04pm the following Monday (1 full business day after the order was placed). Nick forwarded the tracking information today (Tuesday 8/28).
The above review mentions calling on Wednesday, however, it is not quite Wednesday yet.
We always strive to correct any issues within our control, however it seems in this situation that the chair shipped quicker than usual and within any expectations that were set.