For Business
Write a Review For Business Write a Review
Thumbnail of user jerryj106

Jerry J.

Contributor Level

Total Points
83
0
1

1 Review by Jerry

Rent The Runway

  • Rent The Runway

“Was a good idea, but customer service is terrible”
6/19/19

They didn't include a return shipping label so I had to pay $50 out of pocket for return shipping. Had to wait 4 days for a response from RTR customer service. They were rude. They refunded me, but charged me for a late return (without telling me they were doing this). Overall they were rude, slow, and charged me for their mistakes. Also, it cost me $170 to "rent" a dress, wtf why didn't I just buy one? Pretty stupid of me to even try, I'll never use them again.

  • Comments (0)
  • 57.1K Views
Helpful  (3)
Thank you

Jerry Has Earned 3 Votes

Jerry J.'s review of Rent The Runway earned 3 Very Helpful votes

Jerry hasn’t received any thanks yous.

Jerry doesn’t have any fans yet.

Jerry isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user joannef447
JoAnne F. reviewed Rent The Runway
4/10/24

Clothes arrived with a pungent stale, dirty smell. The clothes appeared dingy although my opinion...

Thumbnail of user pamelak1367
Pamela K. reviewed Rent The Runway
4/8/24

I ordered a wrap dress to wear for my birthday dinner. Came in damage. Chat with cust. Serv. And...