Jerry G.

Lowe's sent my refund for an online order to my old address … so some strangers received my refund.

I placed an online order to be sent to my local store using a gift card. (I haven't placed a credit card order with Lowe's since living at my old address, so that was what they still had on file.) But for this order, neither my delivery address nor billing address was required.

When I canceled the order, they sent a new gift card for the amount of the refund to the address they had on file for me – sent via FedEx without ever bothering to verify my address. Now they say they only issue refunds to the billing address on file – which, again, had nothing to do with this order – and there's nothing they can do about it. They sent MY refund to some stranger … and they're defending the process that let this happen!

Such incompetence is astounding!

I researched this site and found other negative (and frightening) comments about Iobit.com and their software ("Advanced SystemCare") harboring a "TrialPay.com" scam. There are too many comments to dismiss as frivolous.
My own experience is enough to keep me far away from this site: One of their pages displays a glowing post about Advanced SystemCare, quoting from Cnet.com. When I checked, the quotation was from THEIR OWN software description provided to Cnet!

Like Kevin said, this used to be a reliable, trustworthy site. Now, their reviews are untrustworthy and often manipulated. I've spent hours removing malware from infected downloads which they said were malware-free.