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Horrible experience with Airbnb. We've had about 5 instances with airbnb where the guests brought extra guests to the place. They book for 1 or 2 guests, then there's 3, 5, 8 guests coming in. We have video footage, took screenshots of these and we filed a claim with airbnb. Airbnb denied all claims saying that all these video footage is not enough evidence that the guests had extra guests! Our listing clearly states that no extra guests are allowed, they will be charged fees for these and Airbnb just denied it! If that wasn't proof there were extra guests, I don't know what proof they think is valid! Aibnb contact me about this *******@gmail.com
Jerry B.'s review of Airbnb earned 2 Very Helpful votes
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