Jerri M.

Christmas Eve: With friends & family staying with us for the holidays we placed an order online for local restaurant. Grubhub charged me for food, gave delivery time and sent a confirmation email with tracking link.
We waited. I checked via their tracking tool and the delivery time had not changed even when the order was 30 minutes late. I then checked Grubhub online and was instructed to call the restaurant. Restaurant has excellent reputation and track record for excellent service and food. Restaurant informed me that they are not affiliated with Grubhub and were closing soon. I then called Grubhub back. Agent contacted restaurant and gave me the only information she could find, we had been charged and our order would not be coming.
Imagine having to scramble for something to cook and serve our guests for a Christmas Eve dinner. To add insult to injury it was my fathers 92nd birthday and he was excited for dinner from one of favorite restaurants.
I called Grubhub on 12/26 and was told my money would be refunded in 3-5 business days. Is this a Grubhub scam to use customers money interest free? Agent at Grubhub would not let me speak with Manager/supervisor and told me Manager had told me to not use Grubhub anymore! I asked again and for a second time I was told that a Manager would not talk to me and I should not use Grubhub.
Buyer beware! This company charges customers when no service is provided, charges for nothing and has the worst customer service I have ever encountered.

Significant compensation is due to me from Grubhub for ruining our Christmas.