Jer R.

Great staff, but terrible problems with delivery. The delivery fiasco delayed my kitchen remodel project by over six weeks.

The Jenn-Air appliances were great, all top quality and meeting my expectation. The sales staff that took care of me were amazing, very nice and helpful. But delivery was a nightmare.

The appliances are great, but DO NOT buy them from Best Buy. I had tremendous problems getting everything delivered. All told, my home renovation was delayed over a month only because Best Buy could not deliver the appliances when they said they would. For a washer/dryer, not a big deal as they are simple to install. But for a built in appliances that have to be installed, it is a big deal. Customer service was a joke, I wish I would have taken my business elsewhere.

I had a total of NINE delivery appointments for these appliances! Yes, nine! For the range top, I had seven separate delivery appointments. Best Buy would call me the night before a delivery appointment and tell me they were cancelling and rescheduling. This is after I had taken off work, and scheduled the installer. I essentially felt like Best Buy was lying to me about the delivery date to keep me from cancelling the order and buying the appliance from another vendor. When I brought this complaint up with management, they started making excuses about the distributor and delivery team rather than trying to fix the problem or find an accurate delivery date.

Management through delivery services and at the store both assured me they were sorry for the massive inconvenience, and would take care of me once the delivery was made. At the end of the whole ordeal, the store manager offered me $250 in store credit (less than 1.7% of my purchase price) to use on a home theater system costing at least $1500. I laughed.

Bottom line, the Jenn-Air appliances are great, just do NOT buy them at Best Buy if you want your home renovation to stay on schedule! Definitely worth buying the Jenn-Air line, I love my appliances. Just get them from a store that is going to treat you like they want you as a customer!