Ordered two T-Mobile SIMs which were labeled as usable in US, Canada and Mexico for a trip through Canada. Both SIMs were activated according to the instructions, only one received a phone number.
Neither SIMcard had ANY data whatsoever. Support told us once to 'enable roaming' and simply mailed a PDF with the instructions we already had, to no avail of course. Requested a refund but all communication was ignored.
The phone is never answered. Our tickets were closed without any confirmation or even a reply. Bad, bad service and a waste of money, effectively inditinguishable from a scam.
Dear Jeroen W,
The mentioned sim card subscription had a lot of technical issues until November 2017.
We can confirm that the provider has been replaced in the mean time, so such issues should no longer occur with our current USA sim cards.
If there were any unresolved tickets/issues you may contact us again. Our apologies for the inconvenience.