Jeri K.

I have been a Real Real customer for the past three years, having both bought and sold through you. For the most part, I have been satisfied with you, but after some recent experiences and now reading some of these reviews, I am now starting to question whether I will continue with you as a customer.

Firstly, there is no consistency. Whether it be with items you sell/accept for consignment, pricing of those, condition of items, and even shipping. For example, WHY, all of a sudden, without explanation, do you no longer ship certain clothing items and leather goods overseas when you did previously? I well understand exotic materials like fur, snake or croc are problematic, and I have no issue with that. But I am referring to angora or lamb and calf leather. Nothing exotic. There are other vendors who ship these items internationally without any issues. Why can't you?

Second, regarding shipping: why don't you offer different shipping options? The postal service and DHL are much better options than UPS and Fed Ex for some of us.

Also, as an overseas buyer, returning items is a nightmare for us. You do realize that every time an overseas buyer has to do a return, they're completely on their own since you offer NO support to us. That means, not ONLY being stuck paying expensive duties on an item they aren't even keeping, but having to pay expensive shipping costs to return the items. If you ship via DHL, for instance, a buyer could use that to return the item WITHOUT being hit with massive duties and customs fees. Even if we were charged for return shipping, it would be much less using your account than doing it on our own.

Third, and this is one of two reasons, I'm giving you one star and why I'm questioning continuing my relationship with you: WHY have you raised the prices on all your Chanel items, literally from one day to the next? I had several items on my Wish/Obsession list, which have all doubled in price between Sunday and Monday. You think we didn't notice that? You're not fooling anyone.

I know Lagerfeld just passed away and perhaps you're trying to capitalize on that. Or perhaps it is related to the lawsuit Chanel has brought against you. Either way, price gouging is bad for your business and shows really bad faith on your part. Even if the items are in good condition, they are still pre-owned, second-hand and don't warrant charging premium price. So now, you will be stuck with more stock accumulating in your warehouse that won't move because you got greedy! I had intended to purchase THREE of those items on my list yesterday, and won't be buying now because of your price increase! So BRAVO! You've just lost a $3K sale! Idiots!

Fourth, and the second reason for one star, the reviews you've received from your employees on Glassdoor are absolutely appalling and horrendous! How can you talk about sustainability on the one hand and treat your employees so poorly on the other? I start to understand why there are quality and customer service issues and a high turnover in your company, along with a massive number of customer complaints. Additionally, the complaints about bad managers or management being out of touch and only looking out for themselves resonate. The decision to increase the Chanel prices is a perfect example of this and a reflection of a short-sighted and poor management decision! Equally disturbing are the allegations of theft of merchandise by some of your workers. For customers who consign high value items, this is alarming. What measures are you taking vis-à-vis loss prevention? How do you compensate a customer whose items were stolen? I have worked in retail, I am aware theft is an ongoing issue, but theft of the items we entrust you with to sell becomes OUR loss as well.

Resale and recycling are GREAT concepts and a great business model. But the people who work for you ARE your company, just throwing them a few crumbs in free lunches is not enough to make up for being underpaid and abused. Your bad, toxic managers and the HR that enables them are the problem. Management which mistreats your customers along with its employees will hurt your bottom line, damage the viability of your company and drive you out of business.