Jeri K.

I ordered a ton from Paypal and everything I ordered was as described until the last two orders

Both happened to come from the same seller. The 1st order I ordered a large dress for me and it wasn't even big enough for my 11-year-old granddaughter. I asked for a shipping label so I could send it back and I was told I had to pay for the shipping back. I escalated it to PayPal since it was not as described in the size chart, I supplied pictures and still was denied. I mailed it back at my cost and the seller emailed me that they DID receive it but because I didn't send it to them with a tracking number they were NOT going to give me a refund! Even though they said they did receive it! The 2nd order was a dog gate that didn't have all the pieces, missing the essential one to make it work and the same was asked, ME TO PAY TO SEND IT BACK then I would get a refund. Paypal doesn't even read your escalation letters and doesn't stand behind you the consumer. This is the last time I will use PayPal. I will do all my purchases on Amazon since they stand behind your purchases. Bye bye paypal.