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Jeremy S.

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Experience: Business

Member since September 2015

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1 Review by Jeremy


I am at my wits end with these people.

Firstly I ordered something from H&M, thought fine that's great, after a reported incident of hate crime previously since the previous courier was being really unprofessional and blerted out what was in my parcel accross the street to humiliate me! Which I reported to the police and even have a crime ref number for which was the only time they bothered (as this wasn't unusual for the abusive courier) they did nothing about previous to me reporting to the police.

Anyway, I got an email notification telling me they'd sent it out with the courier, they then said to H&m they'd attempted delivery and was undelivered I thought ah ok that's fair enough no problems there I will wait for them to make a 2nd attempt.

Nothing came from the 2nd attempt (since they do a max of 3 attempts for delivery) they then said they couldn't locate my address, weird which completely (being the logical person I am) contradicts the previous message, they basically flat out deceived me (not the answers from a professional company I know, but we are talking about how useless hermes are).

The 3rd one they didn't even bother and for some reason they'd removed the can't find my address or undelivered message (I can't remember which I smartly took a screen shot because as far as I am aware nothings below these people to deceive anyone so I have them in the corner on this one).

I would not trust this company to send a 50p item let alone just over £60 worth of clothing and shoes let alone anything else, avoid completely.

I can't help but think from contacting H&M (because that was what I was advised to do) about the hate crime incident previous to this H&M order, that they'd be using another courier as they are self employed, I can't help but think the two are very much related to each other, they basically all in all flat out lie about everything and never tell the truth.

Don't go near this company unless you want loads of stress and grief!

PS I hope one of the footwear I ordered in it is back instock when I get to reorder this or I will be livid with hermes for their incompetence, to be honest I think it's more a lack of communication but either way this is completely unacceptable and unprofessional to be lied to.

To add insult to injury (in my own humble opinion) they've apologized which to me means nothing unless they're going to do something about it!

It's a good job H&M cancelled and refunded the order (it's not their fault regardless, I mean we're both very confused as to why hermes claim (but actually have evidently lied) about trying to make the 1st attempt then to say they couldn't find my address on the 2nd, something I fail to see any logic in at all must think i was born yesterday!

Jeremy Has Earned 3 Votes

Jeremy S.'s review of Hermes Europe earned 3 Very Helpful votes

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